Over the past 3 weeks, I have had the opportunity to travel YYZ-LHR-YYZ in J on two separate occasions. While I noted that for the most part the J crew were attentive and pleasant - there was on each occasion at least one J crew member who looked and acted that they simply did not want to be there - and this seemed to be reflected in the service level offered.

Now, it may be case that I have been travelling J more frequently of late, and I am getting a realistic cross-section of the service on offer and this is just the way it is. I can't help feel that whether in J or Y - the customer gets what AC offers, at times good service, at times poor service. I should also point out that other then an Air India trip in F many many years ago - I have never flown with another carrier up front - so its difficult for me to compare the service between airlines (though I do understand that SQ is quite good).

Its kind of discouraging when you pay a good price for travel, and all your expectations for a pleasant trip are let down as a result of a few people whose main objective seems to be not to provide a service, but possibly to get through their shift and go home.

Just because of travelling in J - I do not expect (nor would I ever want) to be treated as a privileged member of the human race, but rather with civility, care, understanding and consistency of service that one would expect in return for purchasing a service from a supplier - its getting a little discouraging.