Originally Posted by
jm419
well done babyg_wc for the Qatar rerouting.
Karfa seems right however - commercial booking and redemptions treated differently. My avios booking options (via QR or SIN or HKK) all declined.
only options was refund/FTV.
It seemed significantly dependent on QR redemption seat availability. The operator suggested I complained via the BA.com homepage.
Is that a strategy? should i just wait a few months? There must be 1000s of people on redemption bookings on all these daily routes that are pulled.
feeling disappointed.
I have similar circumstances, canceled reward F flight to Sydney. Via telephone offered a refund or the only award seat available in November, which is World Traveller.
I was politely advised that if I didn't like it I should contact Customer Services via BA.com.
I did that and received a reply which basically says they (Customer Srvices) cannot rebook, they don't have the necessary tools to hand, but also said I had no grounds for a complaint because that which I had been offered was correct, and outlined in the BA terms and conditions for Avios bookings.
I've replied and asked them to confirm if they are suggesting BA terms and conditions supercede EU261.
Lets see what happens next