Originally Posted by
olouie
So I booked a flight with mixed wallet funds and CC (since wallet funds alone werent enough to cover the fare). Had to cancel the reservation and took option to refund into original forms of payment. Assumed this would mean the wallet funds return to my wallet and the CC potion would be refunded eventually (since it was within 24 hours of booking - actually just minutes after booking). Usually wallet funds get redeposited almost instantly but this time there was nothing for a few hours so I contacted AS via twitter who said it takes up to 24 hours. However, 24 hours passed and nothing. AS is now saying they don't see the refunds but there is nothing they can do because the system is automated. Their solution is to wait 7-20 days, but that seems really long.
How worried should I be? Anyone come across this before?
Came across exactly the same thing today. I even called refunds to see if they could speed it up and they could see the refund to my wallet pending but they can’t do anything to push it through and it will not even begin the process until the following day. She said they can’t do anything until the system resets overnight. In the past, all wallet refunds have been instant, including two tickets I canceled just yesterday. It is annoying as I want to rebook but don’t want to tie up any more money when I have over $1k in wallet funds to use up. I am hopeful it will show up after midnight tonight but she did warn it might take 7-10 days.