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Old Dec 17, 2020 | 10:10 am
  #15  
AlexB
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Join Date: Jan 2000
Location: Bloomfield Hills, MI, USA
Programs: DL, HH, & IHG Dia; Bonvoy Titan
Posts: 311
Earner Business card troubles

Have had a comedy of errors with Barclay on the Earner Business card:

1. They created a new Wyndham Rewards account instead of using my existing account.

2. They only awarded 1x points for utility charges, not 5x as advertised. After numerous calls over the course of a month, the back points have still not been awarded.

3. I returned two calls over the past few days - 30 minutes hold time each - only to hear that my card has been suspended after two months of usage because they initially forgot to verify the existence of my LLC, and the only way to unlock the card is to fax (!) or mail a tax return to them. When I asked for the mailing address, it took the agent several minutes just to look up the address.

Amazingly unprofessional, to say the least.
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