Originally Posted by
hoipolloi
How to complain to Marriott management about properties that game the SNA process by reducing the pool of available suite types that can be selected for an SNA redemption request ?
Marriott, like Starwood before it, does not care with any rogue properties playing shenanigans with SNAs and/or Your24.
It is up to the property to make up for any shortcomings or failure to deliver—Marriott will not step in, other than forward any complaint to the property for it to handle directly.