Originally Posted by UA 882
What do I expect?
1K, business and first class passangers should be given priority over everyone else. They found out about the cancellation at 7:30 am - I arrived in SFO at 10am. They should have had a new boarding pass ready for me for a new flight - perhaps to Osaka, to Hong Kong, to Beijing, to Shanghai? Maybe on a different carrier?
Considering that from now on, most of my travel will probably be in business class, I don't understand how anyone could continue flying with United after having gone through what I have. Could you?
I think your expectations are a bit high?
I'm guessing you purchased an economy ticket?
I am curious what the fare class was? I think it as great of UA to endorse your ticket over to SQ.
You got to SIN ~ 90 minutes late (00:55 on SQ vs. 23:35 on UA) in economy on SQ. I think you came out way ahead of 95% of the affected passengers?
You sort of put yourself in a bad situation by changing your itinerary from a HKG routing to a NRT routing, although I am sure you could not have known about an impending typhoon. Why did you change your itinerary?
I think that you should ask for your SWU back; that seems reasonable. Other than that I don't see what the big deal is? Hundreds of customers were impacted, some delayed by several days. I would have been extremely happy to get to SIN only 90 minutes late.