Originally Posted by ISTFlyer

By the way, the misinformation to ahcjar103 was given by an outsourced check-in agent at MLE. I didn't notice that at the first point.
Award tickets are mapped to "U" fare class and according to the current QR policies, award tickets in "U" fare class have lounge access. By the way, Desirees , if you are still AA PLT, you would also have lounge access through your OWS status.