Originally Posted by
KARFA
In terms of voluntary changes to rewards it is the case that they should only be done between destinations in the same band. Mexico and HK are different bands so that should not have been allowed really.
In terms of retaining the discount, again for any voluntary changes to these bookings you should have to pay the extra avios due for the normal rate. Again it might be you get away with this, but I would be concerned that the same happens to you as noted in this post when the ticket gets re-issued
https://www.flyertalk.com/forum/32862663-post492.html
This has just been ticketed today, looks like I've gotten away with it!
It seems that the CS agent has worked around something, as it says I've used a Gold Upgrade voucher which I don't have.
Either way, 2x First Class for 85k Avios and £1300 in fees. Can't beat that.