AA's conversion to the HH certs has sometimes been hit or miss. I always send them a fax and then follow up with a phone call after a reasonable time. Sometimes, they do not process the request for 2-3 weeks.

I suspect if there was a "run" on AA miles, they would institute the French equivalent of allowing import of Toyotas only at a very small French port!

As Snake put it quite adequately, many of the CSR are clueless about their own rules and regulations. We the FT could teach them about their own rules. Just because a CSR has not done a specific transaction does not mean that it cannot be done legally.