Originally Posted by khabah

As this was a special occasion, I made a request to ask about upgrade possibilities and to request an in-room amenity that my Ambassador would always proactively set up. The response I received, while faster than I'm used to from Marriott, said that upgrades are chargeable and I was offered the paid option to upgrade my room. As for the amenity, I was informed that the Ambassador team "were occasionally able to arrange small surprises in the room. These are not guaranteed. Any requested amenities come with a cost..."