we visited since the beginning of the pandemic several hotels in Thailand, among others 4 Accor hotels. In 3 Accor hotels we made pretty good experiences, just the Novotel in Chiang Mai was totally sub-standard and very disappointing. "Covid" was used as an excuse for many shortcomings.

Here a list of shortcomings (I am actually a Platinum member of Accor group): Receptionist interrupted check in process and told us to wait as he handled another customer first, who arrived after us

We requested a map (Chiang Mai/area) and restaurant recommendations and were told to use google map

There was no luggage service at all (first time for years in Thailand we experienced that in any 3/4/5 star property)

There was no welcome drink offered. When I asked for one, they told me the restaurant is closed (only open for breakfast); I did not bother any further

Main entrance to the hotel was closed and we had to walk a detour through parking area

I booked a room with a balcony; I was upgraded to a room without a balcony; I was not given the choice to get original room; they told they were full but we had the impression, they only operated on limited floors

The executive room was spacious, but did not have any working table/working chair; also bed was small for this level of hotel/room

Lift system had problems several times; once we got a replacement card, which also did not work, so receptionist had to come to the lift and operate with his card

Location of the hotel is bad; 700 meters to next restaurants, shopping centers; when it was raining, we had to walk through flooded Sois (side street) to the main street. No shuttle service.

Breakfast was poor for a 4 star hotel with few choices at the buffet; omelet came without the ordered cheese/onions, no Egg Benedict available

We were offered a transfer (by external taxi) at double the price of the Grab ride we organized ourselves