Originally Posted by
JoeDTW
When I was due to pay my annual fee, I called Citi and asked to speak to a "customer retention specialist". He agreed to waive the annual fee if I charged $1,000 to the card in 3 months.
Interesting.
Here's my story. Ten years ago, with $100k in Citibank accounts and investments, I qualified for a Citigold acct and waived annual fee on my Citibank Aadvantage card. They changed the $100K min to $250k min and switched me to a Priority acct, but promised faithfully I would keep all my benefits. "Nothing will change."
For several years, I noticed a "$0" annual fee on my card. Until 2020. (Go figure. Dumpster fire year.)
I called and the rep adamantly refused to waive the fee. Sticking to the script: "Those are the terms and conditions you agreed to." But, hey, those were NOT the terms and conditions I agreed to. I went the "Karen Talk to the Supervisor" route, and got nowhere. Finally I called in for my actual bank account and after some drama, some guy agreed to credit my account for $95 as a customer service action.
So now I am wondering if I will have to go through this every stinkin' year.