Aegean was always clear that if an award flight was cancelled you would be able to get a refund. That was clearly stated on their website from the beginning of this pandemic. Indeed I had a booking for March which I cancelled due to restrictions into TPE, and Aegean offered to process the refund (surprisingly waiving the cancellation fee). They did state at the time that the refund would take longer than usual. I think it actually took about 2 months, but considering they were processing literally thousands of refunds, I think that was unavoidable.

Now, if we are talking about revenue bookings, that's a completely different story. In March the 'request Credit Voucher' became the only option apart from rebooking. The website clearly stated that cash refunds were not an option, so they were clearly breaking EU law. This policy seems to have changed at the end of the summer, and the website does now actually say that you can claim a cash refund.

I imagine the government bailout request has focused their minds on processing refunds in recent weeks too. I phoned the call centre to enquire about options for a recently cancelled flight, and they voluntarily offered all options, i.e. rebook, Credit Voucher (with 10% bonus), or full cash refund. I hope you get all your money back soon johnirvine.