My Ambassador was set to expire Nov. 1. Called to ask for an extension. Put on hold, answer was we’ll extend it for 2 months, Jan. 1, 2021. I asked about the unused weekend cert—she replied very confidently that it would be extended to Jan. 1 as well. I asked are you sure? She said I’ll extend your Ambassador right now. I checked while on the phone with her. Cert showed previous expiration date. When I pointed that out, she replied “it takes a few days for that to update”. Well, of course, I was pretty sure that wasn’t going to happen.

Could have used it now, however, no surprise showing expired when I went to book. I wrote to say their rep emphatically told me it would be extended. IHG answer was what angered me the most. Was told I misunderstood, which was really insulting. Would have appreciated a sorry what our rep told you was wrong. When a mistake is made, an honest apology is better than denial.