FlyerTalk Forums - View Single Post - Leaving a hotel review on the Marriott website without receiving a survey invitation
Old Dec 4, 2020, 11:36 am
  #13  
SPN Lifer
FlyerTalk Evangelist
 
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,055
This system-wide cancellation of surveys is prima facie evidence that Marriott knows full well that its guests are getting royally Bonv°yed!

The good news is that this is caused by the financial distress due to COVID-induced travel pattern changes.

So whenever the travel industry returns to normal (or a new normal), Marriott knows they need to up their game to restore guest satisfaction.

The survey suspension also gives insight into a more charitable explanation of various brand suspensions being "due to COVID-19". They do not always mean "to reduce transmission of COVID", but sometimes "to reduce financial losses proximately caused by COVID."

Either way, we've been Bonv°yed!
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