Has anyone got any experience with medical insurance with Amex?
I have quite a situation with a trip where
only the return flight is an award Flyingblue-AF ticket and taxes charged to Amex FR.
Hotel is award with the respective chain. First flight is award, taxes billed to other card than Amex FR.
In their conditions it states: Pour bénéficier des garanties du présent contrat, Vous devez avoir réglé intégralement Vos billets ainsi que tout autre achat avec Votre Carte AIR FRANCE KLM–AMERICAN EXPRESS PLATINUM ou bien avoir bénéficié d’un Billet Prime Flying Blue.
Frontline agent said that because the first flight was not charged on the card, the insurance is not applicable. However, "ou bien avoir bénéficié d’un Billet Prime Flying Blue" does not say more than that. It's not clear that it must be a roundtrip award or that the other flight must be charged to the amex.
Should I escalate to superiors?