Originally Posted by
Neilgcal
Does anyone know if you get an email when a manual refund has been processed? The reason I ask is that the card that is getting refunded was reported stolen and when I speak to the bank they assure me if BA refund the original payment card I won’t get the money back. I can submit a request for the bank to trace the money but I may never get it even if BA refund me. All sounds like a great deal of hassle made more complicated when I don’t know if BA have returned the money to the stolen card. At least an email from BA might get the bank to try and find the money.
Hello, we haven't been sending refund or reissue receipts, since March, in order to expedite productivity. Customers can request one online or offline, if needed.
Neilgcal - in light of your situation, please PM me your PNR and I will sort for you. We can only ever refund to the original form of payment, however. I have never heard of a bank not returning money to a customer when they now have a new card.