Originally Posted by
Clifford Paulson
Why they don't bring back more of the employees that they laid off to answer their phones is beyond me.
Ummm, because there's a global pandemic going on that has almost entirely shuttered all air travel in Canada?
Because WestJet (and most others) have virtually zero revenue now since they're operating virtually no flights?
Becaue they are in a net
negative cash situation -- paying out gobs of money to refund customers for flights from March onwards that never operated, for reasons that were totally beyond WestJet's control? (And because I'd expect most calls into their call centres are lengthy and complicated ones regarding getting WestJet to give out refunds, not people actually spending money with WestJet.)
As for why they are changing/cancelling/rerouting frequently and sometimes with minimal advance notice (just like most other airlines) ... because, again, there's a global pandemic going on that's having a devasting impact on air travel? And because that means that rules/restrictions and customer willingness to travel changes daily? Which means that some flights simply are not viable?
These are insane times. We can't expect business as usual. They're doing their best to stay alive right now.