Originally Posted by nufnuf77

I did ask for OS originally, but that policy, when I was rebooking was only for tickets issued prior to date x able to reroute OS/LX/LH. mine wasnt. Now the policy and ticketed deadlines have extended so it was possible to use it at the airport on thursday but agent denied us the OS evening flight saying she can only do oneworld (which we now know was wrong).

Either way QR already denied us compensation by email, so preparing letter before action as we speak