Originally Posted by
NomadicFlyer
I had a similar problem back in October. I had booked EZE-MCI via IAH on UA. A UA schedule change around 10/26 changed the EZE-IAH segment from 11/14 to 11/15. The reservation on UA's site showed the new 11/15 departure, but the IAH-MCI segment was still on 11/14. I figured their system hadn't made all the changes yet, so I waited a couple of days. When I went back to check it both segments were gone from the reservation. I called UA, who said Avianca canceled it. When I called Avianca they said it was UA's fault. Finally Avianca rebooked my flight for 11/18, because that was the only date that award flights were still available. I then called United and they saw the other reservation and then moved the 11/18 res back to 11/15. Probably easier for them to do that once there was a reservation with segments they could do something with.
I consider myself quite lucky that there were award reservations left, otherwise I would likely have been SOL.
Ugh. Well at least it worked out but really, this inability to properly issue and reissue tickets is serious.
I've traveled more than 10 million BIS miles on many, many carriers and I have never seen the level of incompetence (well, Aeromexico maybe, Alitalia sometimes but at least they knew how to issue a ticket).
The fact that each time they are unable to reissue a ticket I end up having to cancel and pay yet another $25 "service" fee (really, I should invoice them at this point) is absurd.
The fact that they don't have a clear process in place to deal with changes and reissuances is crazy.
I was told by an agent in LifeMiles that they had received lots of complaints that "operational changes" was refusing to reissue tickets and sending customers to LifeMiles... they can't even get their act together internally. What a mess.