Originally Posted by
Finkface
One of the transactions that I got an error message on seems to have actually gone through. I got a second set of gift cards emailed to me just now. I chatted again and they said they would process a refund for the second set in 5-7 business days. What a mess.
Yes, this sad event is now fortunately over.
After more chats and email exchanges all morning, their rep finally forwarded to me by email a pdf copy of the 20% bonus gift card shortly after lunch.
It is hard to understand why their IT portal failed. This is not the first time around they were having a sale. The date was well known months in advance, so they could have been better prepared. They were not.