Originally Posted by
Karen762
I cancelled in MMB and two voucher numbers were emailed to me straight away (within 10 mins). We then had to call in to use them. First call was transferred 3 times (despite explaining every time that we had FTVs including a 2-4-1) and then dropped out - second call worked straight away so maybe be prepared for some agents not to know how to process them.
Still feeling happy and positive despite some of the comments above!
Thanks Karen for sharing that detail. I'm nervous of setting up to rely on anything that relies on phone calls after last night's experience. I've got a plan which I'll put in the 2-4-1 thread.