FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
Personally, I think they're all idiots. FAs should never have been confronted by the pax onboard the aircraft for something that took place in the gatehouse. If the photographing party really wanted to shame them, he should have just Tweeted it to AA with some kind of witty hashtag which is what most people seem to do these days. On the other hand, FAs definitely did not need to involve police and would have been better off quietly apologizing to this customer and making the situation go away. Now their photo is going to be plastered all over the internet for everyone and their company to see.