Originally Posted by
jjLDNY
I’m about to hit ambassador, and I’ve accepted that I shouldn’t expect anything meaningful. However I see a lot of people say that they ‘contact the hotel directly’ instead.
Could you elaborate on what types of things require you to contact the hotels directly? The only thing I ever do if I’m in town is sometimes pop in and ask about upgrades/specific rooms or something before I book. Am I missing some sort of trick?!
Pretty much all reasonable requests that we usually get done through our ambassadors can be done by contacting the hotel directly.
From requesting upgrades, informing them about special stays, request feather pillows, and even making reservations at local restaurants.
At current times where we lose our personal ambassadors and hotels occupancy are low (on some properties) I believe it will be better for each individual hotel to be proactive reaching out the incoming guests by sending out those personalised email from the concierges/butlers.
Not just those preformatted welcoming emails sent by unattended mailbox.
My recent stays at 3 non Bonvoys properties which don't belong to any loyalty program, or their loyalty programs didn't include personal ambassador manage to reach out to me personally before the stays.
Capella Ubud and Raffles Bali butlers sent the emails 1 week before check in to inquiry about any special requirements for the stay.