It’s likely that Chase treats different customers differently. It makes sense, in our American style of capitalism, for any business to treat more valued customers better. The airlines are obvious about it, Plats are treated better that Golds who are treated better that Silvers who are treated better than-no status’s. It’s completely expected that Chase would treat a $2,000,000 CPC customer better than a $200,000 CPC customer. Unfortunately, Chase apparently choses to do that in ways that are not obvious, certainly not as obvious as the ways of the airlines.