A bit OT, but customer service at BofA/ME is bad. I keep just enough there to earn bonus on the CCs. I have had transfer bonus reneged despite of written confirmation. I have had them side with the merchant on a CC dispute despite of submitting documentation. Good luck.
LAX
It all depends on whom and what department you talk to. Merrill is much better than BofA since they have online chat. And the waiting time is none. Fidelity has very long wait time. Schwab is better. But Merrill still the best so far. I even have access to its banker in local branch or contact client manager.
For Chase, there is no online chat. But its secure messenger is great. But the support on the investment side is really lacking.
Citi is probably the worst. It closed all its local branches here. No access to any within 25 miles radius. Its phone system is a big mess. So I closed most of my bank/investment accounts.