Originally Posted by
Anonba
Someone not understanding a policy is different from someone deliberately inventing restrictions, which is what was implied.
Hardly. If the restrictions do not exist yet they are insisting they do, then they have invented the restrictions. They didn't use the word "deliberate" that I can see, though given the end result is the same whether it's deliberate or not, I don't think it's a relevant distinction regardless.
I'd agree they aren't just randomly fabricating it just for fun, but again, the end result is the same - poor service.