The only real insult here was you calling "hearsay" an information about a number you already knew was correct and now even confirmed it yourself! Oct. 19th they had 600.000 outstanding refunds, so if they processed just 50.000 claims in 2 weeks... Well, by now everyone gets the picture. And I'd take some real journalism by one of the most well respected newspapers in the world as well as customer surveys and feedback over your touching effort to act as a Lufthansa press representative any day.