Originally Posted by
chalzzzzz
Datapoint: Booked hotel reservation in Mexico in cash with my Plat. Used United miles for RT flights. The hotel cancelled on me due to a hurricane. AIG is saying that this is not a covered event under the Trip Cancellation policy due to the fact I did not book the RT flights in cash with my Amex. I'm fighting it tooth and nail with AIG and Amex. I'll update if this ends up working out.
Unfortunately, this language looks pretty clear to me: the
flights have to have been fully paid for with your American Express card. They don't say anything about the hotel being paid for by the card.
"Covered Trip means a period of round-trip travel to one or more destinations other than an Eligible Traveler’s city of residence at the time of departure where: (1) The Eligible Traveler departs by Common Carrier to begin the period of round-trip travel; (2) the period of round-trip travel ends when the Eligible Traveler returns by Common Carrier to the city of departure; (3) the period of round-trip travel does not exceed three hundred sixty-five (365) days away from the Eligible Traveler’s city of residence at the time of departure; and
(4) the Eligible Traveler charges the full amount of the cost of transportation by Common Carrier(s) to your Eligible Card. The period of round-trip travel may consist of roundtrip, one-way, or combinations of roundtrip and one-way tickets with Common Carrier(s)." (emphasis added)
That said, you said the "hotel cancelled" on you - that might make it eligible for a normal chargeback.