Originally Posted by
xliioper
To be clear, domestic First Class fares that are marketed as "Refundable" are generally fully refundable with no fee. While long-haul international business class/Delta One fares (Delta does not have long-haul international First Class), can sometimes have "refundable" fares which carry a fee if you wish to refund. These tend to be focused on certain markets (for example, LHR) and in Delta's case the fee is typically $900 and is found in the fare rules. "CANCELLATIONS - BEFORE DEPARTURE - CHARGE USD 900.00/CAD 900.00 FOR CANCEL/NO-SHOW."
I booked a ticket yesterday labelled Delta One Refundable on the Delta codeshare with Virgin Atlantic, non-stop between JFK and MAN for next year. The e-ticket said
NYC DL MAN1603.00IN1HV6D2 DL NYC1753.00IN1HV6D3 NUC3356.00END ROE1.00 XF JFK4.5
I called in and spoke with an agent during the 24-hour safety period. They told me there's a $900 per person refund penalty once the 24 hour period expires. I asked where I could read the fare rule for myself and they could not find it for me. Taking them at their word, I've gone ahead and cancelled the tickets.
Shameful!