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Thread: How to dispute PlatePass toll charge in error?
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Old Nov 12, 2020 | 7:41 am
  #50  
TravelinSperry
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Originally Posted by FlyinHawaiian
You need to contact PlatePass; Hertz isn't going to have this information. Please see Post 31 in this thread for the contact info for PlatePass.
Very helpful link, thank you.

So now I see the bulk of the money was "Administrative Fee: Administrative Fee: (9 Toll Usage days @ $5.95 /day) = $53.55"

Turns out Hertz used to cap these charges monthly at $24.75, but they have changed their policy and now they charge you $5.95 + tolls - for every day you use it.

Weird since PlatePass even says on their website that they offer a monthly option for their service. But Hertz has chosen (it appears) not to take advantage of it. Now there is no cap and no monthly savings. https://www.hertz.com/rentacar/produ...nited%20States
Toll Charges: $27.59
Convenience Fee: $53.55

Crazy to see the imbalance in tolls vs convenience
Last edited by TravelinSperry; Nov 12, 2020 at 8:16 am
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