Originally Posted by Often1

That is not a Vueling issue.

I would call the card issuer (bank) and advise that you are moving your account if it forces you through senseless bureaucracy. It is reasonable for the bank to require proof that the flight was cancelled, but some specific notice is a bit silly. Similarly, entirely reasonable tor equire that you provide your request for a refund made to Vueling. But, as Vueling has a duty to initiate the refund within 7 days, after the passage of 7 days, your statement that it has not done so, is certainly good enough. Remember that Vueling has the ability to conetst your chargeback. If indeed it did operate the flight or did make a refund, it can produce a statement to that effect and it will prevail. But, it can't.

At this point, pressing your bank and then finding one that values your business would seem to be the best approach.