Originally Posted by David Liljefors

Filed a EU 261 complaint. To my surprise Ryan Air "only" took a few weeks to get back to me. After providing bank details + passport info I got a message from the claims department saying: "We wish to confirm that a transfer payment for the sum of 2648.53 SEK has been authorised in full and final settlement of your claim under EU 261. Please allow up to 28 days to receive this payment."

So far so good. That 28 days come and went however. And after that, the claims department simply stopped answering my emails. And so here we are, more than 7 months later. Despite me writing 10+ emails, filing countless contact forms and complaints – Ryan Air has not yet completed the payment or even contacted me with an update of its status.

Couple of notes here: Since the claims department can't be contacted, the option left is to contact Ryan Air by live chat or phone (which essentially is the same since you end up in the same place). When contacting them they will tell you that that they are not authorised to look into claims, that all claims is handled by the claims department, and the only advise they can give you is to reply to the original mail from that department. The fact that you tried every means of contacting them over the last 7 months is "unfortunate" but not something they can do much about.