Since Ryan Airs "customer service" are not able to provide any information, I thought I'd ask here about your experiences of actually getting compensation from Ryan Air lately. Also wanted to make you guys aware of what kind of company you are dealing with when you use their services.

My story: I went on a flight from Stockholm to Dusseldorf in february 2020. Due to mechanical issues this flight was cancelled and we had to go on another flight several hours later to Cologne, and then from Cologne to Dusseldorf by bus.

Filed a EU 261 complaint. To my surprise Ryan Air "only" took a few weeks to get back to me. After providing bank details + passport info I got a message from the claims department saying: "We wish to confirm that a transfer payment for the sum of 2648.53 SEK has been authorised in full and final settlement of your claim under EU 261. Please allow up to 28 days to receive this payment."

So far so good. That 28 days come and went however. And after that, the claims department simply stopped answering my emails. And so here we are, more than 7 months later. Despite me writing 10+ emails, filing countless contact forms and complaints – Ryan Air has not yet completed the payment or even contacted me with an update of its status.

Couple of notes here: Since the claims department can't be contacted, the option left is to contact Ryan Air by live chat or phone (which essentially is the same since you end up in the same place). When contacting them they will tell you that that they are not authorised to look into claims, that all claims is handled by the claims department, and the only advise they can give you is to reply to the original mail from that department. The fact that you tried every means of contacting them over the last 7 months is "unfortunate" but not something they can do much about.

Besides the fact that Ryan Air has not completed the payment (and have not bothered to send one email regarding its status), my biggest problem here is all the lies.

For instance: During my many encounters with Ryan Airs customer service I have been told about 6-7 times that my case has been "escalated" and that I will be contacted by the claims department "within 1-2 weeks", "within 10-days" or sometimes "within 2-3 weeks", when they know fully well that chances of that happening is slim to none. For the record, I have also had other customer service agents tell me the truth: That they have absolutely no clue as to when (or even if) claims department will respond.

Also, when they tell you that they are not authorised what so ever to look into claims etc, that is not necessarily true either. On at least two occasions, after demanding answers from the customer agents for a substantial time, I was actually put forward to someone that had some inside to my claim – that could see conversations, the fact that I had provided bank details etc. However, all he could do was to "escalate" the case again.

My question: What is your experience of Ryan Airs claims department during 2020? Are you waiting for compensation? Have you had a successful claim? If so, how long did it take for Ryan Air to pay up?

To sum up: I totally get that airlines is working with some kind of backlog etc. because of the Covid 19-pandemic. But this kind of customer service, where you straight up lie to your customers and refuse to answer them for months, can never be accepted.