Originally Posted by
bocastephen
How is that rule enforced if a location only has high mileage cars, or the only lower mileage cars are in a smaller class than reserved? Per program terms and conditions, I am supposedly guaranteed a full size car or better, with less than 20,000 miles.
I don't think the 20,000 mile rule is actually written in the terms. From what I've been told by National employees, they get dinged on their personal metrics if they give a car with more than 20k miles to an executive or executive elite member.