Instead of getting a refund, passengers could benefit from one of the two options below in case of an involuntary change in your ticket. Turkish Airlines considers a change as in involuntary when a flight is cancelled or when there is a schedule change over 15 minutes.
Option 1: A voucher worth 115% of the affected ticket
You could get a voucher worth 115% of the ticket if you decide not to get your money back and plan to travel with Turkish Airlines in the next two years.
If your original ticket was cancelled and if you have paid 400 Euros for that ticket, when choosing the voucher option, you would get a voucher worth 460 Euros for future travel on Turkish Airlines.
The voucher is valid for 2 years after its creation and should be used in Turkish Airlines or AnadoluJet revenue tickets.
According to the recent changes, you could only use this amount when purchasing a new ticket; you would not be able to use this amount when paying for seats, purchasing excess baggage and similar transactions.
Vouchers are individual and the passenger name could not be changed when utilizing it.
As of December 2020, these vouchers could now be redeemed online or through the hotline; previously this was not possible. However, you could continue you to use your vouchers through a sales office.
If your ticket issued by a voucher is affected ( eg. During a cancellation ), you would only be able to get a new voucher; they wouldn’t be refunded in cash.
If the voucher amount is higher than the new ticket you intend to purchase, the difference would be applied in a new voucher and would be handed to you during the booking process.
To benefit from this offer, you could either call Turkish Airlines or claim it through the website when your booking is affected by an involuntary situation.
This option is only available for bookings made directly through Turkish Airlines ( website, application, hotline, sales office ). For those who booked through third party agencies, you would not be able to benefit from this offer.
Option 2: Refunds in Miles&Smiles miles
Instead of a refund, passengers are also given the opportunity to get miles for a cheaper value. For every 10 Euros in an affected ticket, passengers are offered 1000 miles.
For example, if your ticket worth 900 Euros is cancelled, if you decide to take the mileage refund option, you would receive 90000 miles into your Miles&Smiles account.
The miles are valid for 3 years after being loaded. For example, if your miles are loaded in a date in 2020, they would be valid until 31 December 2023. If your miles are loaded in a date in 2021, they would be valid until 31 December 2024.
After asking for the miles, you would not be able to revert back the transaction and you wouldn’t be able to get a cash refund instead.
To benefit from this offer, you could either call Turkish Airlines or claim it through the website when your booking is affected by an involuntary situation.
This option is only available for bookings made directly through Turkish Airlines ( website, application, hotline, sales office ). For those who booked through third party agencies, you would not be able to benefit from this offer.
UPDATES:
22 Dec 2020: Indicated that 115% valuable vouchers could now be redeemed online or through the hotline.