FlyerTalk Forums - View Single Post - schedule change star alliance award flight messup
Old Nov 4, 2020 | 10:09 am
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icculus631
15 Years on Site
 
Join Date: Jun 2007
Posts: 27
schedule change star alliance award flight messup

Looking for advice. I have a roundtrip star alliance award flight on United from RDU-DEN-OGG. There was a schedule change larger enough to allow me to change to a different flight free of charge so I requested it and the ticketing agent complied but said it would take a couple hours for the travel desk to reissue the new tickets. Now it has been a day and my reservation shows no active flight segments and help desk says that the seats are unavailable. I know there is space on the flights and UA was going to give them to me until they realized I had booked the original reservation with Turkish airlines. I was also told that my original flight wouldn' t be modified until the other reservation was booked but after talking with another Turkish airlines person it sounds like the seat has been given up. Any suggestions on how to get this resolved quickly. I still want to travel but need to either go on the original flight or new ones that the Turkish agent said they would book me on.
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