FlyerTalk Forums - View Single Post - Delta ends twitter, facebook messaging for customer assistance

Nov 3, 2020 | 3:04 pm

#38

flyerCO

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Join Date: Sep 2003

Location: San Antonio

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Quote:

Originally Posted by bretthexum

Bringing an old thread to life to see if anyone has any new info. I had 2 experiences lately which makes me wish we had Twitter DM and/or Facebook support back.

Last month I had a really tight connection and wanted to get protected on the next flight (I know, this should happen automatically but after a previous experience it didn't). On the flight, so obviously can't call. Twitter and Facebook still had no responses... so I tried the iMessage text/chat which was completely worthless. After getting thru the bot questions, the rep had absolutely no idea what they were doing.

Even for a simple question like RUC/GUC availability now requires a call in. Depending on the weather the wait times have been pretty bad too.

Hopefully they bring this back soon. The iMessage chat support is garbage.

I've had great success using the text messaging contact us. You get connected right away, no 30+ minute wait. As soon as bot asks what you need help with just say "Rep". The ones I've gotten knew what they were doing.

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