Originally Posted by
ao40
Remember that these elite benefit guarantees have been suspended due to Covid so the properties do not currently have to honour them. The rationale is that there are often part shutdowns of properties due to low occupancy so they may not have the suite available.
Yada Yada ... I've had some significant issues during Covid-19 where Marriott Corporate has stepped in and informed the repeat offending property that they were not in compliance and needed to issue me the appropriate compensation so it's a YMMV but I think the Elite Benefit Guarantees have been reinstated now.