FlyerTalk Forums - View Single Post - Business Extra ("ExtrAA") Program (master thread)
Old Oct 27, 2020 | 12:52 pm
  #1202  
mcdullhk88
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I bought a non-refundable J ticket, then upgraded J->F using a BXP certificate immediately after booking. A few months later, I was involuntarily downgraded back to J due to an equipment swap (over a month before the flight). There are no other options available that week to fly in F.

Would I be entitled to a refund of the ticket, or just the BXP? The schedule change / refunds policy doesn't specify, leading me to believe it encompasses BXP and SWU confirmed upgrades: https://saleslink.aa.com/en-US/docum...40_Refunds.pdf

I would not have booked with AA in the first place if three-cabin F wasn't offered on the route.

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