Originally Posted by
mayday23
I’m staying 21 days at a destination hotel in Nov- Wild Dunes and booked under WOH rate in a 2 bedroom suite with my family.
I asked about the private space and wild dunes customer service suggested I have enough space with the 2 bedroom. I communicated that it maybe true, but I’m paying for the 2 bedrooms and Hyatt should be providing some additional space. They recently came under the Hyatt brand so they are still learning things as it took a couple days to understand the Globalist breakfast.
if they tell me ‘tough luck’ is my next call to HYATT CS?
I'm the poster of above. Since they gave me a 20% discount off rate at booking and a ocean view, they are holding firm. They offered me a free upgrade from 1b to 2b for non ocean view but we want the ocean view. I would just then as well stay in Warrenville IL without the ocean view.
not sure what we're doing, we definitely want to be able to drive somewhere, so are looking at non hyatt in hilton head.