FlyerTalk Forums - View Single Post - Exchange rate means reduced refund - what can be done?
Old Oct 26, 2020, 3:35 am
  #27  
Confus
 
Join Date: Nov 2017
Posts: 3,061
Originally Posted by cauchy
Yes, this is why you need to dispute it before the refund arrives, when there still is something to dispute.
Chargebacks incur significant fees for merchants, plus much higher internal processing and admin costs. For many of us, this crosses a moral line - totally fine if BA has screwed up and it’s the easiest way to get a resolution, but as here they’ve agreed - and paid - a full refund without question or hesitation and have done nothing wrong, I personally don’t think it’s fair to screw them over for it.

In addition, in Europe chargebacks are only allowed (under Visa/MC rules) if an attempt has first been made to get a refund from a merchant, so your advice would not be permitted anyway (although I appreciate the OP is in the US, where rules differ in this respect).
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