Originally Posted by
yyznomad
Is this a union thing, or something else?
I feel like it's just lazy staff.
Originally Posted by
Fiordland
Perhaps competitive pressure. YYC is WestJet territory these days.
That has been the case for years. COVID hasn't changed anything about that.
A simple sign and two lines, one for zone 1/2 and the second for the economy cabin is refined and very much in keeping with the more dignified Delta and WestJet customer experience.
A) It's not more refined or dignified. It's disorganized, as Z2s may be in line ahead of Z1s, Z5s ahead of Z3s, etc, and when boarding for that zone commences, people are trying to figure out who's in what zone and when they can board, whether they need to go around the person in front of them, etc.
B) The only place AC used separate signs for each zone at YYC was for the LHR/FRA flights. The domestic terminal has only ever had the 1/2 and 3/5 signs, yet they still did Z1 boarding before Z2.
C) It's not more consistent with the WS/DL experience. They call their zones separately. AC is the only airline I know that bothers with separate zones and then calls them together.
And again COVID has nothing to do with any of your points.