I just finished a 8 night stay here. I was a bit worried after reading some really horrible reviews. I'm Platinum Elite with Marriott, Diamond with Hilton and Globalist with Hyatt so I had a few options but the location of the hotel was in between 2 offices that I have in Belgrade so went with this option. This was my first time in Belgrade and the first time at this hotel. I had several co-workers that stayed here and they really enjoyed it.

I booked a Special Suite as I wanted a bigger room in case I had work colleagues over for business meetings. I went with another colleague that was an Ambassador Elite. He booked a normal room and he got upgraded to a Maria Callas Suite which is HUGE. They also upgraded my suite to a Maria Callas Suite so I was really happy. The suite was very large with dining room table. I was in room #327 and he was in room #227 so maybe all the X27 are Maria Callas Suites. (You can see some of my photos).

The rates for a normal room were about €105 per night +tax Special Suite was €225+ tax and Maria Callas Suite a whopping €440 + tax per night. They said they were only offering maid service every 3 nights. I think you can probably get it serviced more if you ask. There were maids constantly in the hallways. I got it twice during my stay and that was fine. Staff was very friendly but they only had 1 person working and sometimes lines were long. They say you have to wear masks in the hotel but honestly they didn't enforce it and many didn't. The staff all did at all times.

I was working insane hours there as I was working a full day and then working my meetings in the USA so ordered room service a few times. Really the food isn't that great and VERY limited menu with COVID. And many times I called down NO ONE answered the phone. It was frustrating. The best thing about the hotel is the location. It's really awesome and I'm glad I booked here. I heard the Hyatt is nice but location was horrible. This was right in a great part of town and easy to get to Knez Mihailova which is a gorgeous must visit street.

Breakfast was included each morning up on the 10th floor. They had a buffet which was pretty mediocre. They had the same exact thing every day which consisted of some super fatty bacon, some mini hot dog type sausages. Some eggs over easy and scrambled eggs. Various breads, grilled vegetables, cereals and pancakes. Nothing really great but good for a quick bite before work. The waiters aren't too friendly and it's just self serve. I asked for some ice for my orange juice one day and they looked pissed that I asked. Over all I don't find service too good locally and people are in a badish mood. (Exception was Dva Jelena restaurant which I HIGHLY recommend). Super friendly there.

The doormen at the hotel are really friendly and they can call a taxi for you. You have to be careful I heard of the taxis but hotel can arrange with no problem. I also had my office staff get me a SIM card so I could activate the Car Go app. It's an Uber like app which worked ok. Not as good as Uber but it works. A trick if you can't find a location or can't type the foreign address is just to order and put no address and you can show the driver when you get in his car and he can enter it. I only used it a few times but It was affordable. I took a taxi that the hotel arranged from hotel to airport and it was only around $15 US equivalent and I gave him $20 (2,000 Dinar) and he was thrilled.

The only main downside of the room was the AC didn't work well. I like the room really cold and although some days were colder and I'd just open the window, other sunny days it was warm in the room. I can NOT imagine staying here when it's warmer. I think on the warmest day it was 65 degrees and it was too warm in the room. The AC controls in my suite were in 4 different rooms and it said it went down very low but it would never get cooler than 22 degrees C with the thermostat. Thank God it got cooler at night. I would keep the windows open in the living room but in the bedroom it would be too much noise in the morning.

No way I'd spend €440 per night on a suite here. I'd be ok just booking the cheapest room and hope for an upgrade. As a Platinum I also got a 25 minute free massage included. I upgraded to 30 more minutes for around $30 more. The massage wasn't that great. I like a strong massage and the woman wasn't that strong and was talking the entire time so not too relaxing. Funny that most people here are pro-Trump. They HATE Biden there or I guess Democrats in general for what happened to them before with bombing.

All in all, I'd stay here again for location but I'd really ask them to put me in a room where AC works well.