Originally Posted by
PTahCha
There is a bottleneck of 3 second delay when it switches from the touch-free scanning mode to the normal mode. But I had worse issue at LAX when they did not staff anyone at the self-service kiosks to take your luggage, which forced everyone to stand in line for 2 agents. It took 10 minutes before another agent arrives to manage the kiosks.
Noticed similar staffing bottleneck at IAD this morning (both agents dealing with a single passenger and the ABM dude apparently isn't allowed to tag bags -- just move them from the counter to the belt after an agent tags them, which seems to be a useless position but I digress) -- but I was referring more to people avoiding kiosks that are actually available because the mode change isn't an obvious feature.creating a false scarcity