That's something quintessentially British that I'll never, ever, ever understand. I once did a MXP-LHR flight sat next to a chap who'd been on a LIN-LHR flight that got cancelled (outbound had a crash with a bird, I heard once back in the office). He moaned, and moaned, and moaned to the poor EF purser who was absolutely a star. He moaned about everything: the cancellation, the "ghastly" train from Milan, the fact that if he wanted to charter a 737 from BA he knew he could and he knew they had 'em (at that time they didn't but whatevs) the fact that he just got a 'measly SMS' to inform him of the cancellation, the middle seat...The purser gained direct entry into Nirvana for her absolute patience. I mean, what exactly is she going to be able to do about all this? Can she magic a 737 back to the past and into Linate to whisk you off half an hour before? No. Similarly, can the CSD in your post fashion a Lobster Thermidor out from the galley? I understand complaining to Customer Services, but this?