Originally Posted by
alamah
That's awful. Did you follow up with them?
Did they still refund directly to a credit card back then?
They first give you a credit via travel-voucher, and then, if you desire, you ask (and wait for an unknown time) that they transfer the money into your bank account (not credit card, you're right).
I've been following up, but it's been useless and insulting. They claim they are full with queries, which must be a lie, as Andreadbc luckily states:
Originally Posted by
andreadbc
*September 16th - travel voucher to bank transfer request - (sent bank details via email with support case created by phone a couple of days earlier)
*October 14th - received confirmation email indicating bank transfer had be completed on October 9th
Peruvian residents/citizens with Peruvian bank (BCP)
Lucky you, indeed...