I was finally able to make the booking today on the one remaining ticket with the USA office, after being transferred to the wrong line and spending 15 minutes on hold. I had to beg and plead just to avoid the $20 phone booking fee, which is a bit absurd since one cannot even make a *A award booking via the USA website (the Korean website was the one that gave me the error). I really do hope that OZ can get a deal together which allows them to survive and stay in the *A, but every time I have ever had to deal with their customer service, I am reminded why many customers have chosen to take their business elsewhere. I know the times are tough, but that is all the more reason to address the problems that can be fixed right now, like having a functioning website and useful phone agents.