Originally Posted by
fransknorge
OK so I will pass on the fact that the T&C page I found somehow is different.
Nevertheless they bury something so primordial as this in the fine prints is nothing short of deception. The rules of any hotel programs is that to get awarded nights and points, plus benefits you need to book via the official website/app/phone of the hotel chain, never via a third party. For an exception they bury this important information in the T&Cs.
if it was an American company i would’ve kept trying cause at some point they would just say they be giving the 10 nights as an ‘exception’ Or loyalty gift as the t&c and all wasn’t that clear. However they are French meaning no customer service or exceptions ever at all.