Originally Posted by
Craig2305
This policy must have changed as they wouldn’t allow me to do this yesterday. Despite 2 separate phone calls and the agents speaking to a supervisor. I had to have the outbound recalculated as a return.
The policy has been around for a whie (2 or 3 years?), it is more typically used to deal with the 355 day rule for bookings, when the return won't have been released. The downside, for North Atlantic routes, is paying more cash. I have a feeling you have to make the second booking online, which has to conform to the usual Companion Voucher rules (e.g. BA metal, ending up in the UK) and then the agent can release back the excess Avios from booking 2.